• Use this link for the replacement form: 

https://fs11.formsite.com/JDTc9B/jvskx6rkoz/index

• Fill up the form as required. 
• Always check if the item is ok to be replaced. 
• Do not forget the invoice. THIS IS IMPORTANT.
• Attach 1 photo of the item received (if there's a physical and tangible concern). 
• Make sure to check with Flo or Cheska before submitting the form.